CANCELLATION & REFUND POLICY
Transparent refund tiers engineered for high-altitude logistics. Test your refund in our interactive simulator or take advantage of our 3-month zero-penalty transfer window.
| Notice Period | Refund Eligible | Operational Retention | Policy Rationale & Details |
|---|---|---|---|
30+ Days Prior Tier 1 • Early Notice | 80% Refund | 20% Deduction | A 20% processing fee is retained for advance forest permits, government royalties, and administrative processing. |
15–29 Days Prior Tier 2 • Mid Window | 40% Refund | 60% Retention | Retained due to locked guide rosters, transport reservations, and basecamp ration staging that cannot be cancelled. |
< 15 Days Prior Tier 3 • Final Two Weeks | 0% (No Return) | 100% Forfeiture | No monetary refund as all high-altitude sherpa deployments, pack-animal contracts, and non-refundable permits are fully paid. |
3-Month Transfer Recommended Option | 100% Credit | 0% Penalty (Free) | Instead of cancelling, transfer your entire booking investment to any available batch departure across a 90-day window with zero loss! |
DON'T CANCEL. TRANSFER ACROSS 3 MONTHS.
We understand that high-altitude training injuries, work emergencies, or personal matters arise. Instead of forfeiting your fee or taking a cancellation deduction, you can transfer your entire trek booking to another departure date across a 3-month window with zero financial penalty!
- 100% of your paid fee is credited to the new date
- Valid across any batch within 90 days of original date
- Can be transferred to a friend or family member
- One free transfer request allowed per booking
Want to Reschedule?
Notify our dispatch desk via WhatsApp at least 7 days before your batch departure to lock in your 3-month credit voucher.
ESTIMATE YOUR REFUND OR CREDIT
Select when you plan to notify us and test different trek booking amounts to see your exact financial breakdown.
Simulated Receipt
Trek Investment
Cancelled 30 or more days prior to expedition departure date. 20% is retained for advance forest permits, government royalties, and administrative processing.
Need emergency date rescheduling?
Our expedition coordinators are available 24/7 via WhatsApp to process date transfers.